Leading north west charity awarded ‘gold’ for customer experience

The Together Trust has been granted the highest award possible for its customer service and relationship management following an independent assessment by Investor in Customers (IIC). 

The Stockport based charity, which provides care, special education and community support for young people and adults in the North West region, registered ‘exceptional’ customer service levels, qualifying for gold status across all four IIC principles.

When asked why they would recommend the Together Trust, customers stated that staff were ‘caring, approachable and supportive’.  

IIC provide independent assessments of excellence in the field of customer service and customer relationships, based on internal and external perceptions of the customer experience. 

Their customer experience model measures four key principles: The extent to which organisations understand the needs of their customers; meet those needs through their products and services; delight their customers through the delivery of those products and services and create loyalty amongst customers and staff.

Emma, whose 20 year old son Michael lives at Pocket Nook, a residential children’s home run by the Together Trust, said, “My son has been with the Trust for education for 14 years and residential care for almost four. customer experience - emma and michael

The Trust is focussed and committed to securing the best outcomes for its charges and works tirelessly to resolve any issue, big or small. It also works across services - education and health - to ensure our children receive the best services possible.” 

Chief Executive of the Together Trust, Mark Lee, said, “We are delighted with the outstanding results of the Investor in Customers assessment and are proud to have been granted their ‘Gold’ award. 

We have an incredible team of over 800 employees and dedicated volunteers who are committed to providing high quality services and the best outcomes for everyone we support.”

He added, “We believe that everybody deserves and equal chance and, for us, nothing is more rewarding than seeing someone break through barriers to take control of their life.”

Managing Director of Investor in Customers, Tony Barritt, said, “A truly exceptional result, especially for a first assessment, with strong, positive scores all round. Staff are highly thought of by parents, carers, and local authorities alike.”

The Together Trust offers care, special education and community support, assisting over 2000 vulnerable young people and adults over the North West of England, each year.

For more information about the Together Trust visit www.togethertrust.org.uk or call 0161 283 4848.

September 27, 2017

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